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Contact Us

Understandably, we’ve been getting a lot of questions about deliveries, so we wanted to give you guys a little heads up.
We’ve been loving spreading the idea of slowing down, but the one area we didn’t intend to slow down is our ability to get the products you need in your hand. Due to the impact of COVID-19, our suppliers, manufacturers, and logistics partners are taking extra precautions to meet CDC guidelines for a safe workplace. Unfortunately, this means that our products are taking longer to get to you. However, our team is working diligently to get our products in your hands as quickly and safely as possible (shout out to our awesome team). So, #SlowFarSlowGood? Yes, we’re embracing that as a business too.⁣

Just like a slowly brewed matcha, our products are in production and they can’t wait to be at your home soon! 🍵 Thank you so much for your patience and for understanding 🙏
Our dedicated customer service team responds Sunday to Friday, please allow 48 hours for a response as we are experiencing service delays due to high demand. Do not worry! We will get to your email. We didn't want to fill our contact page up with too much info so click here for our frequently asked questions to learn more before emailing us!


We take customer order cancellations very seriously. Our customers have the right to cancel their orders and receive 100% of their money back within 24 hours of the initial order. 

We will be unable to cancel your order and refund you if your request is submitted more than 24 hours after the initial purchase. In this case, to receive a full refund, please return the package to us in its original condition. This is to protect Gear Elevation from fraudulent claims to get our product for free. 
To read about returns, please click here.


Click here to be redirected to our order tracking page. We will continue to ship out orders but please expect a delay in shipping during the COVID-19 pandemic. Feel free to contact us if you are unsure about the status of your order after checking the order tracking page. 

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