During this COVID-19 Pandemic Affecting Logistics Worldwide, we have to set proper expectations and note to you that you may experience a delay in your order.
We made the decision to temporarily use a slightly slower USPS line and Canada Post line. This is to help our fulfillment teams prioritize regular orders and keep up with the high demand. This is also so we can keep the costs of shipping low for our customers. Due to the disruption in supply chain of the whole industry, many businesses including ours are experiencing delays in fulfilment and shipments.
Orders from March may experience a delay from a 8-12 working day delivery timeframe to 20-21 working days. (25-35 full calender days)
We know that shipping times + costs are important in this day and age, so that's why this is a short-term policy change until things go back to normal.
We're experiencing an increase in orders and newly registered customers similar to levels we see during Black Friday Cyber Monday. We usually prepare for Cyber Week months in advance and spend weeks training additional staff. With social distancing and shelter-at-home measures in place, we can't scale up as quickly as we can during our peak season.
People are adjusting to new routines and returning to ecommerce, and weeks-long delays are being felt industry-wide. Our team is determined to keep doing their best and catch up with the order volume. We've been increasing our capacity, looking for more facilities, carefully resuming hiring, and investing in fulfillment. We appreciate that you're with us.
I get that, but still: why does it take so long to get my order?
To put it bluntly, we’re not as big as Amazon and other eCommerce giants. They use slave labor and other bully tactics to cut costs down to the bare minimum. We don’t do that and we surely don’t have their order volume. We are a family owned small business based right here in Scottsdale, AZ.
Please double check your shipping address is inputted correctly. If entered incorrectly, your order may not be delivered and if so, please contact our customer support team for next steps.