RETURNS, REFUNDS, REPLACEMENTS & CANCELLATIONS
Hey there (potential or existing) Gear Elevation customer! Here you will find our policies and procedures for returns, refunds, replacements and cancellations. We also outline the procedures we take to protect our customers and how we put customer satisfaction first. Your business is very important-- and therefore we take returns, refunds, replacements and cancellations very seriously!
How long is your refund and return policy active?
Our refund, return and exchange policy is valid for 30 days after the receipt of the product. Unfortunately, if 30 days have passed after the receipt of the product, we will not be able to provide you any sort of refund, exchange or return.
We take customer order cancellations very seriously. Our customers have all the right to cancel their orders within 24 hours and receive 100% of their money back without any questions asked.
WE FIGHT "FRIENDLY-FRAUD"
At Gear Elevation, we have the customer's best interest at heart! This section helps explain what "Friendly-Fraud" is and how it damages our business and also causes hassle for the customer.
Friendly fraud occurs when a customer files a chargeback instead of trying to first obtain a refund from the merchant (Gear Elevation).
What is "friendly-fraud"?
Well-intentioned customers may accidentally commit friendly fraud because they don't understand the differences between a traditional return and a bank-issued refund. They assume a chargeback (bank-issued refund) is simply a different way of getting their money back, as a regular return.
Other consumers knowingly abuse loopholes in the chargeback rules. These “cyber shoplifters” are maliciously attempting to get something for free…ripping Gear Elevation off in the process. Gear Elevation keeps customer logs, agreements, and tracking history to dispute and report these customers.
Chargeback fraud (malicious) and friendly fraud (an honest mistake), the distinction is largely academic. Both types of fraud involve filing an undeserved chargeback, and both have the same end effect. Whether through ignorance or intent, procuring a refund while retaining the goods or services purchased amounts to cyber shoplifting. This harms Relief Scientists’ integrity and business.
Noting this, Gear Elevation takes cancellations, refunds, replacements, and returns very seriously. We have our customer’s best interest at heart and will try to do our best to get our customer a well-deserved replacement, return, refund or cancellation.
What are the common reasons "fraudsters" chargeback?
In the case of friendly fraud, the fraudster is the cardholder. It could be the person whose name is on the card, or someone authorized to use the cardholder's account, such as a family member. Either way, a transaction was authorized, got past fraud protections, and seemed to be a legitimate purchase. The customer files a chargeback, attempting to regain the transaction dollar amount yet holding on to the product or services rendered.
There are many claims fraudsters can offer as reasons for filing a chargeback. Some of the most common include:
The item or service wasn’t delivered. The item or service wasn’t as described (counterfeit, wrong color, subpar, etc.). The merchant didn’t cancel the customer’s recurring payment when requested. The original transaction wasn’t authorized by the cardholder.
When you feel any above has occurred, please contact Gear Elevation. We are very pro-active in working with our customers to resolve any concern or problem they have with service, their product-- or any question in general. Please allow 48 hours for a response.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:
11835 N 19th Ave
Phoenix, AZ 85029
**Note: Please email us a photo receipt of the tracking information to expedite your refund/exchange**
To return your product, you should mail your product to:
11835 N 19th Ave
Phoenix, AZ 85029
**Note: Please email our team a photo receipt of the tracking information, to expedite your refund/exchange**
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.